Since 1983, Emergency Medicine Specialist, S.C. has provided high-quality emergency medical and urgent care services in Southeastern Wisconsin. Our physicians are residency trained and ABEM certified. EMS also employs certified emergency physician assistants, nurse practitioners, and medical assistants.
Our group is 100% physician owned. We are experts in managing the emergent and urgent healthcare needs of patients in our communities.
Hold ourselves to the highest standards of patient care
Give service that exceeds what is expected
Show compassion and care in all our actions
Positively impact as many lives as possible.
We are a “principle-centered” organization
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We are committed to providing high-quality patient care. Great patient care at EMS means:
WE ARE A PATIENT CARE DRIVEN BUSINESS
While we engage in many activities at EMS, first and foremost we are in business to take care of patients. Our administrative work – including accounting, management, and medical direction– is done to support and advance the quality of our patient care.
THE PATIENT COMES FIRST
We choose to always place the needs of the patient above all other concerns. We are proud of the fact that we embody the community healthcare safety net.
GREAT PATIENT CARE IS FOR EVERYONE
We strive to deliver consistent, kind, compassionate patient-centered healthcare to all. We make our great care accessible at all hours to everyone coming through our doors.
WE WORK TO MAINTAIN THE HIGHEST STANDARDS OF PATIENT CARE
We provide patient care that is evidence-based, and we strive to utilize our healthcare resources in a responsible way. We are committed to sharing our group experience and knowledge, and to furthering our individual knowledge on a regular basis. Our mission ensures that the EMS standard of patient care exceeds established community standards.
GREAT PATIENT CARE MAKES LIFE MORE REWARDING.
We understand and welcome the many challenges in delivering great patient care in our emergency departments and urgent care clinics, and we value the satisfaction of providing consistently great care in the face of these challenges.
If great patient care is the lock, great service is the key. Great service at EMS means:
WE GO THE EXTRA MILE FOR OUR PATIENTS, GIVING EXCEPTIONAL SERVICE TO EACH OF THEM
We are committed to giving great service – meeting the patient’s expectations then exceeding them. Great service like this is at the core of the EMS experience. Our patients always come away with a sense of how we have gone out of our way to make their experience with us a positive one.
OUR BOTTOM LINE IS DERIVED FROM PATIENT SATISFACTION
Patient satisfaction is the fuel that stokes the EMS fire. If our patients aren’t happy, we’re not happy. To this end we consistently go the extra mile – literally and figuratively – for our patients. The patient is never an interruption in our day. We welcome feedback of all sorts. We constantly re-evaluate our performance to better accommodate our patients. Our patients leave happy or they don’t leave. Each of us takes full responsibility for making our patient’s experience a positive one.
AT EMS WE BELIEVE THAT GIVING GREAT SERVICE IS HONORABLE
Quality service is a dignified and honorable pursuit. We take great pride in our ability to provide our patients with exceptional service. Service is about giving and caring for those around us.
WE GIVE GREAT SERVICE TO OURSELVES AS WELL AS TO OUR PATIENTS
We provide the same level of service in our work with our peers as we do with our patients. We go the extra mile for each other. We are polite, supportive, considerate, superb listeners, working on the basis of mutual respect and care.
Working at EMS means taking an active part in running the business. Our work makes a difference.
WE ARE EMPOWERED BY THE CREATIVITY, HARD WORK, AND COMMITMENT OF OUR STAFF
It is the energy, effort, and active involvement of our staff in the running of the business that helps make EMS successful. We actively seek to build on the creativity and intelligence of everyone who works with us.
WE ARE COMMITTED TO EACH OTHER’S SUCCESS
Each of us is committed to the success of everyone else who works at EMS. We go out of our way to support each other, to listen well, to facilitate and encourage each other’s growth and advancement.
WE COMPENSATE OUR STAFF WELL
We provide income, benefits package, profit sharing, meaningful work, and a sense of community for our staff, which balances their needs with the resources of the business.
WE PROVIDE OPPORTUNITY FOR GROWTH AND ADVANCEMENT FOR OUR STAFF
We actively work to provide for healthy growth of our business. In so doing, we provide opportunities for staff who wish to grow within EMS.
WE INVOLVE AS MANY PEOPLE AS POSSIBLE IN THE RUNNING OF THE BUSINESS
We regularly bring as many people as practical into the operation of the business. In so doing, EMS runs more effectively, benefitting from everyone’s abilities, creativity, experience, and intelligence.
EACH OF US IS COMMITTED TO BEING PROACTIVE IN OUR WORK
We aggressively work to tackle difficult issues without waiting to be asked. We work with the knowledge that each of us bears the responsibility for what goes on around us, and has the opportunity and ability to effect positive change within the business.
WE WORK TO IMPROVE IN EVERY AREA
We constantly seek to improve our performance, individually and as a group, and work up to our fullest potential, through self-reflection, education, and cooperation. When something is not working, we look first at ourselves to find room for improvement before we look at the work of others. We do so both as individuals, as departments, and as a business.
WE LEARN FROM OUR ERRORS AND WORK QUICKLY TO CORRECT THEM
When we make mistakes, we view them as opportunities for growth and change. When we make an error we do not seek blame, only to avoid repeating the problem in the future.
EMS EMBRACES DIVERSITY
We go out of our way to build a diverse and well-balanced workplace. We like to work with people who are committed to making EMS successful. We hire individuals regardless of race, religion, gender, or sexual preference.
WE LIKE TO HAVE FUN
And we take our fun very seriously.
Successful working relationships are an essential component of our health and success as a business.
WE BUILD REWARDING, LONG-TERM RELATIONSHIPS WITH OUR HEALTH SYSTEMS
We are here for the long haul and work to carry our health systems right along with us. The long-term relationship with our health systems is more important to us than any short-term transaction or interaction. To that end, we go the extra mile to take care of our system’s needs, as ultimately our success is dependent on the success of our facilities.
WE ARE COMMITTED TO LONG-TERM WORK RELATIONSHIPS WITH OUR STAFF
We build mutually rewarding and long-term relationships with our staff, based on a commitment to each other’s success, mutual respect, and shared values. We work to retain those positive relationships even after one of our staff has chosen to leave EMS.
WE WORK TO BUILD CONNECTIONS TO OTHER BUSINESSES WHO SHARE SIMILAR VALUES
We seek out like-minded businesses to develop a support network. We work with them to share information and ideas. We give back to our industry through seminars, articles, and participation in industry events.
WE CELEBRATE GROUP ACHIEVEMENT AND RECOGNIZE INDIVIDUAL SUCCESS
We regularly go out of our way to enjoy and recognize our accomplishments as a business. When one of us is successful we are all successful. At the same time we also recognize our individual achievements, and overwhelm each other with a steady steam of positive reinforcement.
Learning keeps us going, keeps us challenged, keeps us on track.
WE ACTIVELY EDUCATE OURSELVES ABOUT ALL ASPECTS OF OUR JOBS
We consistently seek to improve our understanding of our own jobs by staying current in the industry literature, regularly reading books and articles on subjects both directly and peripherally related to our work, and attending seminars, conferences, and trade shows.
WE ACTIVELY EDUCATE OUR STAFF ABOUT THE WORKINGS OF THE BUSINESS
We regularly share business information with our staff. The more we understand about the business the more productive we will be.
We believe that a business has an obligation to give back to the community of which it is a part.
WE ACTIVELY PARTICIPATE IN IMPROVING LIFE IN OUR COMMUNITY
We are committed to leaving a positive mark on our community. We actively work to make our community a better and safer place to live by contributing time, money, energy, and information.
WE ENCOURAGE OUR STAFF TO PARTICIPATE IN COMMUNITY SERVICE
We encourage our staff members to contribute to their community, to be active citizens, to work to better their environment.
WE’RE HERE TO STAY
We are committed to building long-lasting, mutually beneficial relationships with our city, our neighborhood, and our communities. We are committed to a long-term business strategy that will keep us in our communities for many years to come.